1. Introduction
These Terms and Conditions apply to all dog waste removal services provided by Scoop’d to residential customers. By booking or using our service, you agree to these terms.
2. Definitions
‘Scoop’d’ means Scoop’d and its employees or contractors. ‘Customer’ refers to the person requesting the service. ‘Service’ is the dog waste removal offered by Scoop’d. ‘Site’ means the customer’s property where service is provided.
3. Scope of Services
Scoop’d does not enter homes, garages, or any indoor areas.
We collect dog waste only from outdoor yards or gardens at residential properties.
Service is limited to accessible exterior spaces as specified at booking.
For detailed information regarding security, safety, and liability, please refer to our Security & Liability Policy.
4. Booking and Payment
Services must be booked in advance via our website, email, or phone.
A booking is only confirmed once Scoop’d provides written or electronic confirmation.
Scoop’d will notify you promptly if any requested time is unavailable.
Payment is required as specified during booking and is processed securely through our payment partners (e.g., Stripe).
Prices and fees are subject to change with notice.
Customers are responsible for providing accurate and complete information at booking.
5. Customer Obligations
Customers must:
Provide safe, unobstructed access to the service area at the scheduled time (e.g., unlocked gates).
Secure pets and ensure the environment is safe for our staff.
Inform Scoop’d of any hazards, changes to property conditions, or special instructions.
Provide at least 24 hours’ notice for cancellations or rescheduling (see our Cancellation & Refund Policy).
Ensure payment methods are valid and up to date.
Refer to the Security & Liability Policy for further details on property access and employee safety expectations.
6. Service Limitations and Refusals
Scoop’d reserves the right to refuse, reschedule, or cancel services if:
Access is denied or unsafe (e.g., locked gates, aggressive animals).
Conditions are hazardous (e.g., severe weather, frozen waste).
Customer behavior is threatening, abusive, or unsafe (including verbal or physical harassment toward our staff).
In such cases, customers will be notified as soon as possible. Fees may apply according to our Cancellation & Refund Policy.
See the Security & Liability Policy for more information on service refusal conditions.
7. Satisfaction and Service Rectification
Scoop’d aims to provide high-quality service. If you are not satisfied with the completed work, please notify us within 48 hours. We will arrange a follow-up visit to address any issues promptly. This follow-up is limited to one complimentary visit within 7 days of the original service. This policy does not include refunds for completed services. Additional visits or requests outside this scope may incur fees.
8. Liability and Disclaimers
Scoop’d provides services with reasonable care and skill but does not guarantee the complete removal of all pet waste.
We are not liable for damage to lawns, gardens, or property caused by pre-existing conditions or pet waste accumulation.
Scoop’d is not responsible for health issues arising from pet waste prior to service.
Our total liability is limited to the fees paid for the specific service.
By using our Services, you agree to indemnify and hold Scoop’d harmless from any claims arising from your use of the Services.
See the Security & Liability Policy for further liability and safety information.
9. Waste Disposal
Pet waste collected will be disposed of in the customer’s designated general waste bin unless otherwise agreed.
Scoop’d is not responsible for waste management beyond placement in the customer’s bin or any council collection issues.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our Services, you consent to that policy.
11. Changes to Terms
We may update these Terms from time to time. Updated versions will be posted on our website with an updated effective date. Continued use of our Services constitutes acceptance of the revised Terms.
12. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
13. Dispute Resolution
In the unlikely event of a dispute, we encourage customers to contact us directly to seek an amicable resolution.
If a resolution cannot be reached, disputes will be managed in accordance with applicable Australian consumer protection laws and through appropriate external dispute resolution bodies if necessary.