1. Introduction: Our Purpose & Values
At Scoop’d, we're committed to maintaining the highest standard of service and respect for all clients and their pets. This Code of Conduct outlines the values and expectations that guide every aspect of our pet waste removal service.
Our goal is to foster trust and deliver a safe, friendly experience for every customer. Please read through the following guidelines to understand what you can expect from us—and what we need from you.
2. Our Commitment to You
Courteous, professional, and uniformed staff at every visit
Consistent and timely pet waste removal
Respect for your property and privacy
Safe and humane interaction with all pets
Follow safety and hygiene protocols at all times
Close all gates and secure property access points after each service
Avoid touching or moving any personal property unless necessary to perform the service
Maintain professional communication before, during, and after services
Leave no waste behind except for secured disposal in your designated bin
Record service completion transparently and accurately
3. Your Responsibilities as a Customer
Ensure pets are secured and the service area is accessible at the scheduled time
Remove hazardous obstacles from service areas
Keep scheduled appointments or notify us of any changes
Maintain respectful communication with Scoop’d staff at all times
Avoid inappropriate or unsafe behaviour toward any staff or contractors
Contact Scoop’d promptly if there are any concerns so we can resolve them