1. Introduction
At Scoop’d, we understand that plans can change. This policy outlines our guidelines for cancellations, refunds, and rescheduling to ensure clarity and fairness for both our customers and our team.
2. Cancellation Policy
Customers must provide at least 24 hours’ notice to cancel or reschedule a scheduled service.
Cancellations made with less than 24 hours’ notice may incur a cancellation fee equal to 50% of the service fee.
No-shows without prior notice may result in forfeiture of the service fee for that appointment.
To cancel or reschedule, customers can contact Scoop’d via email or phone.
3. Refund Policy
Refunds will be issued if Scoop’d is unable to perform the service due to circumstances within our control (e.g., employee illness, severe weather cancellations).
Requests for refunds must be made within 7 days of the scheduled service date.
Refunds will be processed using the original payment method and may take up to 10 business days to appear.
Refunds are not offered for services already rendered or dissatisfaction related to factors outside our control (e.g., pre-existing yard conditions).
4. Service Rescheduling
Customers may reschedule services with at least 24 hours’ notice without penalty.
Scoop’d reserves the right to reschedule services due to unforeseen circumstances (e.g., weather, safety concerns) and will notify customers as soon as possible.
5. Weather and Safety-Related Cancellations
Scoop’d may cancel or reschedule services due to unsafe weather or hazardous yard conditions.
Customers will be notified promptly and offered alternative dates or refunds as applicable.
6. Contact Us
For cancellations, rescheduling, or refund inquiries, please contact us at:
Email: bookings@scoopd.com.au
Phone: +61 406 216 232
Last updated: 15 July 2025
