1. Introduction
At Scoop’d, your trust and safety matter to us. This Security & Liability Policy outlines the measures we take to protect our customers, staff, and properties during service delivery. It also sets clear expectations around access, conduct, limitations of our responsibility, and how we handle risk. By booking our services, you agree to the terms outlined below.
2. Staff Screening & Conduct
All Scoop’d staff, including contractors, are required to undergo mandatory police background checks prior to servicing customer properties.
Personnel must follow Scoop’d’s internal safety and conduct protocols, which include rules for respectful customer interaction, job site behaviour, and property access.
Staff are expected to treat all properties with professionalism and care.
Gates must be closed after each service, and no personal property will be moved unless necessary to perform the service safely.
3. Property Access and Scope
Scoop’d provides services only in accessible outdoor areas (e.g., yards and gardens) as defined during booking.
We do not enter homes, garages, sheds, or any indoor areas under any circumstances.
Customers must ensure that:
The service area is safely accessible at the time of the appointment
Pets are secured
Hazards are disclosed prior to service
If access is blocked, unsafe, or not as described, Scoop’d reserves the right to refuse, reschedule, or cancel the service. In such cases, cancellation fees may apply as outlined in our Cancellation & Refund Policy.
4. Staff Safety and Right to Refuse Service
Scoop’d reserves the right to decline or discontinue service if staff encounter:
Aggressive or unsecured animals
Hazardous environments, including poor terrain or severe weather
Threatening, abusive, or inappropriate customer behaviour
This policy is critical as some Scoop’d services are performed by solo workers, including female team members, and we prioritise their safety at all times.
Any such refusal will be documented internally and communicated to the customer.
5. Job Records and Transparency
Scoop’d documents all jobs through its internal scheduling and reporting systems. This may include:
Service logs
Time-stamped job completion records
Notes or photos (used strictly for internal quality assurance or dispute resolution)
These systems ensure transparency, accountability, and fast resolution of any service concerns.
6. Waste Handling
Pet waste collected by Scoop’d will be disposed of in the customer’s general waste bin unless alternative arrangements are agreed in advance.
Scoop’d is not responsible for:
Council waste collection schedules or bin management
What happens to the waste once it has been placed in the bin
Customers are encouraged to ensure their bin is available and accessible at the time of service.
7. Liability Limitations
Scoop’d provides its services with reasonable care and skill, but we do not guarantee the complete removal of all pet waste—especially in areas with heavy buildup or long grass.
Our liability is strictly limited to the total amount paid for the specific service in question.
We are not liable for:
Pre-existing damage to property, structures, or lawns
Injuries or health conditions caused by waste accumulation prior to our visit
Customer failure to disclose relevant hazards or provide access as agreed
8. Contact Us
For questions, concerns, or reports regarding safety or service conduct, please contact:
Email: inquiries@scoopd.com.au
Phone: +61 406 143 133
Last updated: 15 July 2025
